Manish Mandhyan, CAMS: Digg Bans RSS Submissions

Social Media News and Web Tips – Mashable – The Social Media Guide

In a letter to publishers, Digg product manager Mike Cieri announced that the troubled social news website will no longer accept content submitted via RSS.

The ability for publishers to submit all of their stories to Digg automatically using an RSS feed seemed like an efficient way to open up a firehose of content for Digg. However, Cieri says this idea had unintended consequences.

According to Cieri, “Most RSS-submitted content is not performing well on Digg.” He says the site’s analytics show that only a mere 4.5% of Digg’s “Top News” content comes from the RSS submissions. He adds that the ability to submit an RSS feed to Digg “has been heavily abused by spammers and has been a constant drain on our technical resources to identify and fight off spam content.” Cieri praised the manual method of submitting stories to Digg, saying that manual submissions “ensure that quality content appears on Digg.”

With this move, the site takes yet another step back toward the old version 3.0, the site design that was in use before radical changes resulted in a user revolt and a 24% decline in U.S. visitors in the first 11 weeks. In response, Digg has slowly added back features that readers missed, such as the ability to bury stories, and last month’s overhaul that included the return of user profiles and story statistics. Since that first fateful redesign last summer, Digg has laid off more than a third of its staffers.

I’m just wondering why Digg stubbornly refused to modify its obviously unpopular redesign after it became apparent that it was resulting in large percentages of its readership turning away. After a few days of this, why didn’t Digg simply revert to the old version and its rules that seemed to be working pretty well? If not a few days later, why not a month later? Comments?

Here’s the full text of the letter we received from Digg product manager Mike Cieri:

Publishers,
We hope this message finds you well. After a bumpy second half of 2010 at Digg, we are starting to see positive signs of improvement and are optimistic about the direction Digg is headed. In January 2011, we saw double digit growth of diggs and comments, as well as an increase in unique visitors and exit clicks out to publisher sites. We’ve taken a number of concrete steps to stay better connected with the Digg community, and we are taking action to improve Digg based on our community’s feedback. One important point of feedback we’ve heard is that RSS submitted stories are hurting Digg in a number of ways, and in the next week we are going to discontinue the ability to submit content via RSS. We’d like to share the reasoning behind the decision, and let you know what you can do to improve your performance on Digg.
Put very simply, most RSS submitted content is not performing well on Digg. For many of our users, RSS submissions take the fun out of finding and submitting great content. When users try to submit a story to Digg and find that the story has already been auto-submitted via RSS, they lose interest in helping spread the story on Digg by commenting and sharing with friends. Removing a user’s desire to champion a story results in less diggs, comments, exit clicks, and ultimately a much smaller chance of making the Top News section. Our analytics reflect this point – only 4.5% of all Top News content comes from RSS submitted content (95.5% is manually submitted).
At its core, Digg is a community of passionate users who take pride in the content they submit and engage with one another in discussion and promotion of viral content. There is a perception that some publishers don’t participate in the community, use RSS submit as an “auto-pilot” tool to submit content without discretion, and do little to promote submitted content or start discussions. This is one reason why many popular publishers, despite having tens of thousands of followers, are not seeing strong referral numbers for their submissions. Some publishers have cultivated a tight following on Digg by digging and commenting on content other than their own, adding Digg buttons prominently to articles on their site and limiting the content they submit to just their best content. These publishers are seeing much more value from Digg.
Finally, the RSS submission tool has been heavily abused by spammers and has been a constant drain on our technical resources to identify and fight off spam content. The simple act of forcing a manual submission helps to combat spam and ensures that quality content appears on Digg.
So in the next week, the feature will be disabled. We wanted to give advance notice of this change and encourage you to start submitting your best content manually to Digg. You can also enable your audience to help submit and spread your content on Digg by placing Digg buttons on each story item on your site. We are confident that removing RSS submissions will help increase exit clicks to your sites, and ultimately help you receive more value from Digg.
Please feel free to contact me with any questions or thoughts.
Thanks,
Mike

More About: digg, redesign, RSS Submissions, User Revolt, Version 4.0

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